1. Eligibility
1.1 Pochin’s loyalty scheme is only open to existing account customers
1.2 Customers that are already part of an existing Pochin loyalty scheme are not eligible to enter this scheme (excluding Pochin Instinct Club)
1.3 Customers with multiple accounts (i.e. a cash account and a credit account) cannot use the purchases for each account towards one scheme account
1.3.1 Customers with multiple accounts can register for the scheme with each of their accounts independently
1.4 Only one person per customer account can register
1.5 The person who registers on behalf of the customer must be authorized to register for the scheme
2. Registration
2.1 Registration for the scheme must be carried out in a Pochin branch by speaking to a member of staff
2.2 The registering customer must provide the following details
2.2.1 Pochin account number
2.2.2 Contact name for registered customer
2.2.3 Valid email address
2.2.4 Valid mobile number
2.3 Once registered, you will receive an email confirming the information
3 The Scheme
3.1 1% of the value of qualifying purchases in each calendar month will be rewarded back to the customer, and this reward will be loaded in the form of points onto their Pochin Points account, which will be accessible through pochinpoints.com
3.2 The customer must spend a minimum of £100 (exc. VAT) on qualifying products in a single calendar month to qualify for the points reward for that month
3.3 Points will be loaded onto the customer’s Pochin Points account within the first working week of the month following a qualifying spend. Communication will be sent to the customer to inform them
3.4 If at the end of a month a customer has negative balance for qualifying products, the balance will be carried forward and cleared by subsequent months which meet the minimum qualifying amount
3.4.1 E.g (1) If a customer has a balance of £500 in September, £-500 in October and £500 in November, they’ll receive 50 points in September, 0 points in October and 0 points in November
3.4.2 E.g. (2) If a customer has a balance of £500 in September, £-300 in October and £1000 in November, they would receive 50 points in September, 0 points in October and 70 points in November
3.5 We reserve the right to withdraw membership of the scheme in the event that we reasonably believe that the spirit of the scheme has been breached
3.6 We reserve the right to cancel the scheme with one months notice
3.7 The scheme runs each year from January – December. Points for the previous year must be spent by the end of the following January, after which they will be removed
4. Promotions
4.1 Refer a Friend Scheme
4.1.1 A referral reward of 500 Points will be added to an Existing Customer’s Pochin Points account where they have referred a new credit account customer to us and this New Customer achieves the qualifying spend on their credit account. It cannot be substituted for in-branch credit or cash. If the Existing Customer does not have a Pochin Points account, they can either sign-up or can receive a one-off Love2Shop card with the reward on.
4.1.2 The qualifying spend for the New Customer is a minimum of £1,000 excl. VAT within 2 years of opening the credit account. Only one referral reward of 500 Points will be made per New Customer.
4.1.3 New Customers attracting contract support do not count as a “referred customer” and no reward will be paid to the Existing Customer.
4.1.4 The Points will be uploaded to the Existing Customer Account Holder’s Pochin Points account once the qualifying spend by the New Customer has been met.
4.1.5 The New Customer must indicate the Existing Customer’s account number OR company name in the appropriate field on the Pochin Credit Application Form.
4.1.6 The referral reward scheme begins on 1st June 2022 and the referral scheme rewards are only applicable from this date.
4.1.7 The referral reward scheme may be ended at any time (all existing valid referrals will remain valid if the scheme is ended).
4.1.8 Credit Accounts are subject to status.
4.1.9 The New Customer must not have previously held a credit or cash account with Robert Pochin Ltd.
4.1.10 Any tax liability arising from the receipt of the referral reward will be the responsibility of the recipient.
4.1.11 We reserve the right to withhold the referral reward if there are outstanding amounts due on the Existing Customer’s account.
4.1.12 We reserve the right to change the terms and conditions of the referral reward scheme at any time without prior notice.
4.2 New branch promotion - Earn 500 Points when you spend £1000 in your first month
4.2.1 This promotion applies only to new Pochin branches that are actively displaying the promotion. Currently this is only our Louth branch (as of 02/02/2024).
4.2.2 Customers must open a credit account with us to be eligible.
4.2.3 The customer must not have previously held a credit account with Robert Pochin Ltd.
4.2.4 Once the account is opened, customers must spend £1,000 excl. VAT within the first month (maximum of 31 days) from when their account was opened.
4.2.5 Once £1,000 is spent, we must see evidence of a first payment made on your account before we can go ahead with your reward.
4.2.6 Customers must be signed up to Pochin Points to receive their reward.
4.2.7 Once qualified & signed up to Pochin Points, customers will receive 500 Points onto their associated Pochin Points account. The Points cannot be substituted for in-branch credit or cash.
4.2.8 Processing of the 500 Points reward is subject to delays whilst eligibility is verified.
4.2.9 The promotion may be ended at any time (any new account openings after this will not be eligible).
4.2.10 We reserve the right to change the terms and conditions of the promotion at any time without prior notice.